guaPrivacy Policy

This page describes what we collect when you use gua and how we keep that data protected. We at gua operate an online gaming and sportsbook platform available where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place predictions on Liga 1, Piala Indonesia, or live-dealer games, we collect certain personal information. Our privacy practices center on data minimization—we collect only what is necessary for account creation, regulatory compliance, and fraud prevention.

We do not sell your data to third parties. We do not use your information for marketing outside gua without your consent. We do share limited data with our payment processors and regulatory partners when required by law or financial compliance standards. Our data handling practices comply with applicable privacy regulations across the jurisdictions where we operate.

This policy explains what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have over your information.

What data we collect on gua

We collect data at several points in your gua experience. During account signup, we collect your phone number, email address, and full name (as it appears on your government ID). We also collect your date of birth to verify eligibility under applicable law. We do not store your password in plain text—instead, we hash it using industry-standard encryption (AES-256).

When you deposit funds on gua, we collect the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We receive a transaction token from your payment provider confirming the transfer succeeded, but we do not store your payment credentials, PIN, or card numbers. Your payment details remain secured within the systems of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank.

We also collect usage data: which games you view, which predictions you place, your win/loss history, and your withdrawal requests. We record your device type (Android app or browser), your approximate location (derived from IP address), and your login timestamps. This data helps us detect fraud, improve our platform performance, and comply with anti-money-laundering regulations.

How we use your data on gua

We use your gua account data for account creation and ongoing identity verification (KYC). We cross-check your name against your payment method—if you deposit via mobile banking, we verify your wallet account name matches your gua profile. For withdrawals exceeding certain thresholds, we may request additional documentation to comply with anti-money-laundering regulations.

We use your transaction history to detect fraud. Our systems monitor for unusual patterns—multiple deposits followed by immediate withdrawal, sudden large wagers inconsistent with your account history, or logins from unexpected locations. If we detect suspicious activity, we may temporarily freeze your account and contact you to verify the transactions.

We use your gameplay data and predictions to improve our gua platform. We analyze which games are most popular, which sportsbook markets attract the most players, and which payment methods are most used across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. This analysis is anonymized—we do not attribute specific gameplay patterns to your name or contact details. We use this anonymized data to enhance our platform and add new markets (such as Liga 1 or live-dealer tables).

Third parties we share gua data with

We share limited data with our payment processors. When you deposit via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment, we provide those entities with transaction details to process the payment. We do not give them your full account history or personal information beyond what is necessary for the transaction.

We may share data with regulatory or legal authorities if required by law. If a law-enforcement agency in Indonesia issues a valid legal demand for your gua account information, we comply. We do not share data with third-party marketers, analytics firms, or advertisers. We do not sell your data.

Our servers may sit outside your jurisdiction. Data backups and processing may occur on servers in countries outside Indonesia. When we transfer your data internationally, we ensure it remains encrypted and protected under the same standards we apply within Indonesia. You are responsible for understanding that data transferred internationally may be subject to different legal frameworks.

Cookies and tracking on gua

Our gua platform uses cookies for session management and login persistence. When you log into gua on your Android app or browser, we store a session token on your device. This token allows you to remain logged in across page reloads without re-entering your password. When you log out, we delete the session token.

We use analytics cookies to measure page traffic, bounce rates, and popular game categories on gua. These cookies do not track your personal identity—they track aggregated user behavior. You can disable cookies in your browser settings, but doing so may prevent gua from functioning correctly.

Data retention and deletion on gua

We retain your gua account data for as long as your account is active, plus a retention period required by Indonesian financial and gaming regulations. After your account is closed, we retain anonymized transaction records for compliance purposes. You can request account deletion by contacting our support team. We will delete personal identifiers (name, phone, email) but may retain anonymized transaction data if required by law.

If you request a data export, we provide a copy of all personal information we hold on your gua account within a reasonable timeframe. We can export this data in a portable format (CSV or JSON) suitable for transfer to another platform or archival.

Your rights over gua data

You have the right to access, correct, and delete your gua personal data. You can update your phone number, email, and name in your account settings anytime. If you believe we hold incorrect information about you, contact our support team with documentation (such as a copy of your updated ID) and we will correct it.

You have the right to lodge a complaint with a privacy regulator if you believe we have mishandled your data. Our support team can provide contact information for relevant authorities. For questions about our gua privacy practices, contact us via live chat on our platform or email our compliance team. We respond to privacy inquiries within 14 business days.

Our gua privacy commitments

We commit to keeping your gua data secure, transparent, and used only for the purposes stated in this policy. We encrypt all data in transit (using TLS 1.2 or newer) and at rest (using AES-256). Our servers are protected by firewalls, intrusion detection, and regular security audits. If we discover a data breach affecting your gua account, we notify you within 72 hours via email or phone.

We do not use automated decision-making to determine your eligibility on gua or the terms of your account. All KYC verification and account decisions are reviewed by our compliance team. If your account is suspended due to suspected fraud or regulatory concerns, we notify you and provide an opportunity to respond.

This privacy policy may be updated as our gua platform evolves or regulations change. We notify all account holders of material changes via email at least 30 days before they take effect. Your continued use of gua after a policy update constitutes acceptance of the new terms. For the most current version of our privacy practices, visit this page or contact our support team.