gua Platform Account Terms
These terms govern your use of gua, our online gaming and sportsbook platform. When you create an account on gua, you agree to comply with these conditions, our privacy policyand all applicable laws in your jurisdiction. We operate gua under jurisdiction-restricted access—our services are available only where local law permits.
Our gua terms cover account creation, deposit and withdrawal procedures, game rules, bonus conditions, dispute resolution, and your responsibilities as a user. We also explain how we handle your data, enforce account security, and respond to complaints. These terms apply to all users accessing gua via mobile app, browser, or any other method.
By using gua, you acknowledge that you have read and accepted these terms. If you do not agree with any part of these conditions, do not create an account on our platform.
Account creation and eligibility on gua
To create an account on gua, you must provide accurate identification information—phone number, email address, full name, and date of birth. You must be of legal age to participate in gaming activities under the applicable law of your jurisdiction. Account eligibility on gua is determined by the laws of your own location; we do not verify or enforce age restrictions ourselves. You are solely responsible for confirming that your access and use of gua comply with your local jurisdiction's legal requirements.
We require Know Your Customer (KYC) verification before you can deposit or withdraw on gua. During KYC, we collect government-issued identity information and cross-reference it against your chosen payment method. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we verify your e-wallet account holder name matches your gua profile. If you use mobile banking, local payment, online payment, or e-wallet virtual-account transfers, we verify your bank account name. Most KYC verifications complete automatically within seconds; some may require manual review within 24 hours.
You must not create multiple gua accounts under different identities. We monitor for duplicate accounts and reserve the right to close any accounts we believe violate this rule. You agree not to share your gua account credentials with anyone, not to allow others to access your account, and not to engage in account farming or resale. Your gua account is personal to you and may not be transferred or sold.
Key takeaways
- You must provide accurate identification to create and use a gua account
- Account eligibility is determined by your own jurisdiction's laws; you are responsible for verifying compliance
- KYC verification is required before deposits and withdrawals
- You must not create duplicate accounts or share your credentials
- Your gua account is personal and may not be transferred
Deposits, withdrawals, and payment methods on gua
We support deposits through six e-wallet channels—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—and four major Indonesian banks: online payment, e-wallet, mobile banking, local payment. E-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process instantly upon authorization. Bank virtual-account transfers (mobile banking, local payment, online payment, e-wallet) credit your gua account within standard processing windows set by your bank. Deposits on gua are final once the payment provider confirms the transfer to us.
Withdrawals on gua route exclusively to the payment method you used to deposit. If you funded your account via mobile banking, your winnings withdraw to that same local payment wallet. If you deposited through a online payment virtual account, withdrawals return to e-wallet. This method-matching rule is standard anti-fraud practice and ensures regulatory compliance. Withdrawal amounts must meet our minimum threshold; large cashouts may require verification before processing.
We do not charge deposit or withdrawal fees. However, your payment provider—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment—may apply their own transfer fees. These are deducted by your provider separately and are not controlled by gua. We provide a transaction reference number for every deposit and withdrawal so you can track your payment with your provider.
Game rules and settlement on gua
All games on gua—including sportsbook markets (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile)—are governed by published rules available within our platform. You must read and accept the rules before participating in any game or market. By placing a prediction or spinning a slot, you confirm you understand and accept the applicable rules.
We settle all game results and match outcomes based on official sources—sports league databases, tournament operators, and game software providers. Once we publish a result on gua, settlement is final. We do not reverse or adjust outcomes except in cases of documented error or fraud. If you believe a settlement on gua is incorrect, contact our support team within 48 hours with supporting evidence. We investigate disputes and respond within 5 business days.
We reserve the right to void any prediction, game round, or market if we detect fraud, system malfunction, or force majeure (natural disaster, war, government action). If a market is cancelled, your stake on that market returns to your gua balance. We notify you of any cancellations via email and on your account dashboard.
Bonus terms and promotional offers on gua
Any promotional offers or bonuses associated with your gua account are subject to specific terms—turnover requirements, game restrictions, maximum bet limits, and expiration dates. These terms are displayed at the time the bonus is offered and are binding when you accept the bonus. If you do not accept a bonus offer, it does not apply to your account.
We do not advertise fixed bonus amounts (such as "our welcome offer free" or "our welcome offer bonus"). All promotional language is generic and subject to our current terms. Bonuses may be withdrawn or modified at our discretion. If you have questions about a specific bonus on your gua account, contact our support team for clarification before you accept it.
Account security and your responsibilities on gua
You are responsible for maintaining the confidentiality of your gua password and two-factor authentication codes. You must not share these with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We will reset your password, lock your account, and review your transaction history for any unusual activity.
We encrypt all communication between your device and our servers using TLS 1.2 or newer. Your password is hashed and salted; we never store it in plain text. We monitor all accounts for suspicious activity and may suspend your account if we detect fraud or terms violations. We notify you if your account is suspended and explain the reason. You have the right to request manual review of a suspension within 14 days.
You agree to notify us immediately if your account details change—phone number, email address, or address. We use these details for account recovery and important notifications. Failure to keep your account information current may result in lost communications about your gua account.
Dispute resolution and complaints on gua
If you have a complaint or dispute regarding your gua account, settlement of a game, or any aspect of our service, contact our support team via live chat, email, or our FAQ pageWe will acknowledge your complaint within 24 hours and investigate within 5 business days. We will provide a written response explaining our decision and any actions taken.
If you remain dissatisfied after our response, you may escalate your complaint to our compliance team. You may also pursue dispute resolution through your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) or your local consumer protection authority. We cooperate with legitimate third-party investigations and provide documentation as required by applicable law.
Limitation of liability and term changes on gua
We reserve the right to modify these terms at any time. Changes become effective 30 days after publication on our gua platform. Continued use of your gua account after the 30-day notice period constitutes acceptance of the updated terms. We will notify you of material changes via email.
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of gua. We are not liable for third-party actions, payment provider errors, or network outages. Our total liability for any claim is limited to the amount you deposited into your gua account during the 12 months preceding the claim. Some jurisdictions do not permit liability limitations; in those cases, the above limitation does not apply.
Jurisdiction notice and your responsibilities
Our gua services are available only where local law permits. We do not determine whether online gaming is legal in your jurisdiction—you are solely responsible for verifying compliance with applicable law before accessing gua. If you access gua from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We reserve the right to suspend or close your account if we detect access from a restricted jurisdiction.
By using gua, you confirm that you have verified that our services are available and legal in your jurisdiction. You accept full responsibility for your use of gua and agree to indemnify gua against any liability arising from your violation of local law.
For questions about these terms, your gua account, payment procedures, or dispute resolution, visit our FAQ page or contact our support team. These terms were last updated and remain effective as of the date published on our gua platform. Thank you for using gua.
Service availability
Our gua services are offered only where local law permits. We frame our service as available only in jurisdictions where applicable regulation allows our platform to operate. We do not name specific jurisdictions as legal or illegal; instead, we rely on you, the user, to verify that access to gua complies with your own local law. Our service availability may change based on regulatory developments or changes in applicable law. We monitor compliance requirements across the regions we serve and may suspend access to gua from new jurisdictions if local regulation becomes restrictive. If you believe our service should be available in your jurisdiction, contact our compliance team via email. We consider all requests and consult with local legal advisors before making changes to our service area. Your access to gua is conditional on your representation that you have verified service availability in your jurisdiction and that your use complies with applicable law. If we determine that you are accessing gua from a restricted jurisdiction, we will suspend your account and return your balance to your original payment method within standard processing windows. We do not knowingly serve jurisdictions where online gaming is prohibited by law. If gua is not available where you are located, we recommend not creating an account or attempting to access our platform.
Account eligibility
Account eligibility on gua is determined by the laws of your own jurisdiction. We do not enforce a universal age requirement or eligibility standard; instead, we defer to applicable law in your location. When you create a gua account, you represent that you meet all eligibility requirements under the law of your jurisdiction. You confirm that you are of legal age to participate in gaming activities as defined by your local law. You also confirm that you are not prohibited from accessing gua by any court order, regulatory action, or other legal restriction. We collect your date of birth during account creation for KYC purposes and to document your representation of eligibility. We do not independently verify age or eligibility; that responsibility rests with you. If we later discover that you do not meet eligibility requirements under your local law, we will close your account and return your balance to your original deposit method. We may also report ineligible account access to relevant authorities as required by law. Account eligibility on gua is a continuing condition—if your eligibility status changes after you create your account (for example, if you move to a jurisdiction where gua is no longer available), you must notify us immediately and cease using gua. Failure to notify us may result in account suspension and forfeiture of your balance as permitted by applicable law.
Local-law responsibility
You, the user, are solely responsible for verifying that your access and use of gua comply with the laws and regulations of your own jurisdiction. We do not provide legal advice and do not represent that gua is legal in your location. Before creating a gua account or depositing funds, you must consult the applicable gaming, financial, and tax laws of your jurisdiction. In many jurisdictions, winnings from online gaming are subject to income tax or other obligations; you are responsible for reporting and paying any taxes owed. We do not withhold taxes on your behalf. In some jurisdictions, access to online gaming platforms is restricted or prohibited entirely; if this applies to you, do not use gua. We do not monitor or enforce your compliance with local law—that is your responsibility. If you use gua in violation of your local law, you accept full liability for any legal consequences, fines, or penalties. You agree to indemnify gua against any claims or actions arising from your violation of local law or these terms. If you are unsure whether gua is available in your jurisdiction, contact your local gambling regulator or a qualified attorney before accessing our platform. We undertake compliance efforts on our end, but final responsibility for legal compliance rests with you.
Data and privacy scope
We collect personal data from your gua account for KYC verification, payment processing, fraud prevention, and regulatory compliance. Your data includes phone number, email address, full name, date of birth, and identity document information (national ID, passport, or similar). We also collect transaction history, gaming activity, IP address, and device information. This data is encrypted and stored in secure vaults separate from your gua balance and game history. We use your data exclusively for the purposes listed above and do not sell or share it with third parties outside our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) and legal compliance partners. We retain your data for as long as your gua account is active, plus a retention period required by Indonesian financial and gaming regulations. If you close your gua account, your personal data is anonymized or deleted within 30 days, except where applicable law requires longer retention. You have the right to request access to your personal data, correct inaccurate information, or request deletion (subject to legal retention requirements). For data requests or privacy inquiries, contact our privacy team via email. Full details about our data handling practices are available in our privacy policyBy using gua, you consent to the collection and use of your data as described in this section and our privacy policy.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or complaints about your gua account, contact our support team via live chat, email, or the contact form on our FAQ pageWe acknowledge legal inquiries within 24 hours and provide a substantive response within 5 business days. For urgent compliance matters, you may request escalation to our legal and compliance team. We respond to all legitimate regulatory inquiries and court orders as required by applicable law. If you are contacted by a regulator or court regarding gua, notify us immediately so we can cooperate with the investigation. We also accept complaints from local consumer protection authorities and gaming regulators. If you file a complaint with a regulator, provide them with your gua account details (account number, deposit history) and a description of your issue. We will respond directly to the regulator within the timeframe specified by applicable law. We do not offer binding arbitration or alternative dispute resolution on gua; disputes are resolved through our internal complaint process or through applicable legal channels in your jurisdiction. If you wish to pursue legal action against gua, you must do so in a court of competent jurisdiction in your location. For all legal and compliance inquiries, email our legal team or use our online contact form on the FAQ page.